Lead generation in the hospitality industry

Armin Gögele
last updated on
12 June 2023

Why lead generation matters for hotels

It is crucial for hotels to continuously attract new guests, so lead generation is a crucial factor. Lead generation is the process of collecting contact information from potential guests. The contact details are then used to follow up with prospects through targeted online marketing and communication through the right channels, ultimately converting them into guests.

Benefits of lead generation for hotels

Hotels can use lead generation to expand their target audience and reach more new guests, with the aim of converting them into loyal, long-term guests. By generating contact details, hotels gain vital information about their target audience and can target marketing more accurately, reducing wastage. Guests are supported before, during and after the booking process, which not only increases inquiries and bookings, but also promotes up-selling and cross-selling, and strengthens guest loyalty.

The most important questions about lead generation in the hospitality industry

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