
In Conversation with Hendrik Kröger, Razvan Lates und Ricardo Hödebeck, aletto Hotels
How can online marketing be successful in the hotel industry? In the interview, Hendrik Kröger, Razvan Lates, and Ricardo Hoedebeck from Aletto Hotels share valuable insights into their strategies, experiences, and innovative approaches for a strong digital presence.
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"It is undeniable that our direct bookings have increased significantly since we started to focus more on digital marketing."</div>
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Hendrik Kröger
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Innovative Hotel Concept and Brand Vision
The aletto hotels have one of the most innovative hotel concepts in Berlin and are also convincing with forward-looking marketing measures. Originally founded as a youth hotel, the brand began its transformation into a hybrid premium economy hotel in 2009 and continues to push forward.
Currently, two properties in Berlin, one at the Ku'damm and one at Potsdamer Platz, offer a wide range of target groups an interesting stay in the capital. The aletto hotels surprise with their convertible pop-up stores on the first floor. Here, companies can present their products to (international) visitors. ADDITIVE spoke with the Managing Director of aletto Hotels, Hendrik Kröger (pictured above), as well as with Razvan Lates (Head of Sales & Marketing) and Ricardo Hödebeck (Marketing & Communications Manager).
<h3 class="interview-question">Aletto Hotels as a strong brand: what does it stand for and what is the company's vision?</h3>
Our relaxed and warm approach to guest service is evident in the entrance area of our new hotel at Potsdamer Platz. Thanks to our open lobby concept, our guests have a direct view of everything - our reception, the open bar, a comfortable lounge area and our restaurant - the acucina Italiana. In addition to fresh Italian cuisine, our bar serves savory, sweet and vegan snacks, as well as a wide variety of specialty coffees, because "We Proudly Serve Starbucks". As a brand synonymous with innovation and Italian hospitality, we are approaching the hotel industry differently with our hybrid capabilities and strong collaborations.
The aletto brand stands for practical innovation in the hotel industry and for Italian lightness - elegant, casual and always stylish. That's why we love our timeless design furniture by Vitra, which is designed to be conscious and intuitive in a compact space.
As a hybrid hotel in the premium economy segment, we appeal to different target groups: Business travelers, groups, school classes, couples and families. The diversity of our target groups should and can meet in the common areas - however, our guests have different needs and we take this into account when allocating the rooms. Our rooms are convertible to accommodate the needs of our guests. Just like our pop-up stores, which can be completely transformed in a matter of minutes. Depending on your needs and ideas, the rooms can be used in a variety of ways, making us extremely flexible.




Strategic Growth and Digitalization
<h3 class="interview-question">Please give us an insight into the strategic direction: will the portfolio be expanded? Which cities will be relevant?</h3>
For us, the implementation of our brand essence is particularly important in new hotel projects, which is why we are focusing on organic growth in our expansion. In concrete terms, this means that we will add another hotel to our portfolio within three to four years. In this way, we ensure that new aletto hotels are carefully integrated into the portfolio and that we consolidate our values at the core of the new hotel. In addition, we continue to emphasize sustainable partnerships and collaborations in the spirit of expansion.
In the near future, we plan to expand within the EU - Italy is particularly exciting for us. The Italian way of life has always fascinated us. The Italian understanding of lightness - sprezzatura - is deeply rooted in our brand. Our brand name is also Italian, because "a letto" means "to bed.
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<h3 class="interview-question">What is the general state of digitalization in the hotel industry and where do aletto hotels stand in comparison?</h3>
Compared to other industries, digitalization in the hotel industry is not yet widely established and has not yet arrived. Conversions are often associated with high costs, which is why digitalization in the hotel industry can vary greatly depending on the size and type of company. In our hotels, we have been steadily converting different areas in terms of digitalization even before our concept adaptation. We are now very advanced in the areas of energy efficiency, sustainability and digital guest comfort.
<div class="article_quote"><div class="article_quote_contain"><div class="article_quote_quote">"For us, digitalization is an ongoing process that we approach with meaningful innovations."</div><div class="article_quote_name u-text-style-main">Hendrik Kröger</div></div></div>
Visitors to our hotels can check in digitally and then use our digital guest folder, which gives them access to our hotel services. Digital panels on the walls allow us to control the temperature and lighting in the rooms. For regular guests, we will take this a step further by allowing them to set their individual preferences before they arrive, such as the room temperature. To provide our guests with a complete city experience, we have integrated digital screens on each floor, in the elevator and in the common areas. This provides our guests with daily updates on events and happenings in the hotel and the surrounding area. For us, digital is an ongoing process that we approach with meaningful innovation.
Digital Marketing and Future Perspectives
<h3 class="interview-question">How important is digital marketing for your hotels? What opportunities and risks do you see?</h3>
Above all, our goal is to continually increase our reach, which is why we invest in high-quality content and social media marketing. Experience has shown that guests decide to book directly on our website based on compelling content - and that is our intention. Unfortunately, there are risks in the digital space - especially in terms of privacy. We always work with experts to protect our data. Digital marketing is very important for us - we are constantly optimizing and developing innovative strategies. Because of our different target groups, our marketing is more focused. We reach our guests primarily digitally, which is why the majority of our guest contacts and subsequent bookings take place here.
<h3 class="interview-question">What is your current digital marketing mix? What platforms are you actively using and advertising on?</h3>
We optimize and test our performance on different platforms with targeted targeting and internal experience data. Search engine advertising (SEA) and social ads on Instagram, Facebook and LinkedIn play an important role. We are also developing process automation for newsletter marketing. Overall, it is important for us to be broadly positioned and present with our content on the relevant platforms in order to generate the highest possible attention for the aletto brand.
<h3 class="interview-question">Do these marketing activities measurably lead to more direct bookings?</h3>
Definitely, our marketing activities have resulted in more direct bookings, especially in the last two years when we have focused more on digital. Many platforms support the measurement of our conversions, but due to GDPR it is not always 100% measurable from which source which number of direct bookings come. Finally, the cancellation rate must also be included to get an even more accurate analysis.
<h3 class="interview-question">Still, how dependent are you on OTAs like booking.com, expedia.com, etc.?</h3>
Since more than 50 percent of our guests arrive in groups, our reliance on OTAs is not as high as some other city hotels. Through our digital marketing, we are becoming even more independent of OTAs.
<div class="article_quote"><div class="article_quote_contain"><div class="article_quote_quote">"Guest and reservation data provide a valuable opportunity to plan our marketing more targeted to specific audiences."</div><div class="article_quote_name u-text-style-main">Hendrik Kröger</div></div></div>
<h3 class="interview-question">Data is the gold of the digital era. Do you see marketing and sales potential in the use of guest and reservation data as well as collected guest information and their affinities?</h3>
Yes, we see great potential in targeted email marketing with hotel newsletters. Since we know our guests, we can send them appropriate content to generate repeat bookings. The guest and reservation data is a great way to target our marketing.
<h3 class="interview-question">Are there any efforts or projects underway to automate marketing activities?</h3>
We would like to automate the use of guest data for our own marketing. For example, through interfaces to the PMS, the data is directly assigned to our various target groups. This allows us to manage individual newsletters with our CRM program.
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<h3 class="interview-question">What are the first projects that come into your mind when discussing new and exciting hotel ideas?</h3>
We think the 25hours concept is very well thought out and executed, even if it's not what we envision for our brand. The Moxy Hotels also have a very appealing concept, especially in terms of targeting and lifestyle. In our opinion, outstanding hotel concepts are hotels with a strong brand identity and a successful target group approach.
<h3 class="interview-question">Where will the "aletto Hotels" brand be in 2030, and what success stories have you been able to read in the media?</h3>
In 2030, our corporate core and our aletto concept will still be clearly recognizable - but we are constantly developing as a brand and are open to new ideas. In our development, we are primarily incorporating the feedback of our guests and orienting ourselves to the advancing digitalization. Our goal is to grow organically, without outside investors or franchise concepts. Our pop-up stores will become even more established in the coming years, making the aletto hotels the place to be for art lovers and event organizers. In the future, we will continue to place special emphasis on cooperations that suit us and offer added value for our guests and visitors.