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Glossary overview

Custom Audience

Armin Gögele, last updated on September 01, 2023


The term Custom Audience is most commonly used in the context of the social media platform Facebook.


Facebook's Ad Manager allows you to create custom audiences to target your ads. These audiences can be created from guest data, website traffic, app users or other sources. Users who have interacted with Facebook or Instagram pages, liked, shared, commented on posts, responded to events or watched a video can also be used as Custom Audiences.


The advantage of Custom Audiences is that users already know the company and are therefore more likely to be interested in the advertised offer. A Lookalike Audience can be created based on the Custom Audience.

Advantages of Custom Audiences in hotel marketing:

Frequently asked questions about Custom Audiences in hotel marketing

Why should hotels use Custom Audiences?

The main advantage of using Custom Audiences in hotel marketing is that marketing messages can be targeted to people who have already shown interest in the hotel. This increases the likelihood of bookings. Likewise, personalized and relevant offers can be sent to potential guests.

What is the difference between a Custom Audience and a Lookalike Audience?

A Custom Audience consists of guests who have already interacted with the hotel. A Lookalike Audience, on the other hand, consists of similar users created based on the Custom Audience to target new potential guests.

What types of customer data can be used to create Custom Audiences?

Customer data such as email addresses, phone numbers, previous bookings, website visits and interactions on social media channels are ideal for this purpose.

Are there tools or platforms that help create and manage Custom Audiences?

Platforms like Facebook Ads Manager and Google Ads offer tools for creating and managing Custom Audiences. There is also CRM software that can help manage guest data.

How do I measure the success of my campaigns with Custom Audiences?

Success can be measured by metrics such as click-through rate, conversion rate, and ROI (return on investment).