Online Public Relations for Hotels

Armin Gögele
last updated on
11 January 2022

Definition of Online PR

Online PR, or online public relations, is a form of press and public relations work that takes place on the internet and makes use of all the tools offered by online media.

What Are the Goals of Online PR?

The goal of online PR is to represent organizations, companies such as hotels, or individuals externally via online channels. Through communication activites on website or social media, attention is directed toward products or services in order to strengthen positive public perception.

Another area of responsibility for public relations on the internet is building and maintaining relationships with stakeholders who can influence the hotel, or organizations and individuals in general.

Online PR Measures

To achieve these goals, traditional public relations measures are combined with activities from digital subfields such as content marketing, hotel social media makreting, and search engine marketing. For hotels, these include the following measures and areas of action:

  • Press section on the hotel's website with all relevant information on contacts and press materials
  • Distribution of press releases across all digital channels
  • Distribution of blog articles and interviews across all digital channels
  • Company mentions
  • Hotel newsletters
  • Online press conferences or communication of press events or trade fairs
  • Social media posts
  • Relationship management with influencers and bloggers
  • Hotel chatbot
  • Hotel podcast
  • Reputation management

Key Questions About Online PR:

How does online PR work for hotels?

Online PR for hotels should be viewed as part of a comprehensive, unified hotel marketing strategy and is not limited soley to press relations on the internet. Online PR for hotels encompasses many different tools, formats, and digital communication channels that are closely linked to search engine optimization for hotels, hotel content marketing, hotel newsletter marketing, and social media marketing for the hospitality industry. Only through this approach can measurable and sustainable success be achieved.

What does the abbreviation PR stand for?

The abbreviation PR stands for the English term "Public Relations" and was first used in 1882 at Yale Unisversity (USA).

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