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Glossary overview


The word “persona” is derived from Latin, where it referred to a theatrical mask. 

Armin Gögele, last updated on August 21, 2023


Personas are fictional characters representing the characteristics of a certain target group. They provide goals, behaviors, preferences, and expectations and are enriched with additional personified information like name, occupation, education level, and/or information about personal life. Due to this detailed description, personas help to understand potential users better and to put a human face on otherwise abstract data.


The characteristics of a persona are derived from a combination of quantitative and qualitative data, obtained through surveys or interviews. The result is a fictional character, used to answer certain questions during the creation of web projects and online marketing campaigns. A persona can provide information about the intentions a user has when visiting a website, about the content they wish for, or about the way they interact with the website.


It can be used in different phases of an online project: In the analysis phase, it offers concrete notions about users and describes the potential target audience. During the project, it helps compare actual versus target performance, like expected user behavior and actual behavior.

Benefits of personas in hotel marketing:

  • Targeted strategies
  • Customer understanding
  • Effective communication and offer development
  • Personalized approach
  • Better conversion

Frequently asked questions about personas in hotel marketing

Why are personas important in hotel marketing?

 Personas create an in-depth insight into the needs and preferences of potential guests offer. They enable targeted and personalized communication, tailored offers and a competitive advantage. By using personas, hotels can make their marketing strategies more effective and achieve stronger guest loyalty and satisfaction.

What data is needed to create personas?

Data such as demographic characteristics, behavior, preferences and needs of guests are used for persona creation. These can be collected using surveys as well as existing guest data.

How can personas help hotels with conversion optimization?

By better meeting guest needs, personas can help increase the likelihood of a booking or interaction.